FAQ's and Policies
What is your current processing/build time?
Our build times vary depending on the product. Please see item descriptions for our up to date processing times.
Where do you ship?
We ship FREE across Canada and the US.
I'm local! Can I pick up my order?
Absolutely! We are located in Carrying Place. Please send us a message when you'd like to pick up your order and we will email you instructions.
Do you accept returns/exchanges?
We do not accept returns or exchanges. If you have a problem with your order, however, please contact us and we'll be happy to help you!
Do you accept cancellations?
We accept cancellations within 24 hours. Please contact us within that timeframe if you'd like to cancel your order.
What if my item gets damaged during shipping?
We are happy to offer a replacement or refund. Please note we will require photos to assess the extent of the damage.
Will my mud kitchen/sensory table last outdoors?
Absolutely! Choosing the right species of wood for outdoor products is VERY IMPORTANT, which is why we have chosen to use 100% cedar. Choosing a wood such as untreated pine is not a great choice as it deteriorates quickly when exposed to the elements. Untreated cedar will last 15 years or more and is commonly used for outdoor furniture, decking, fences, etc. However, we highly recommend applying an exterior finish if you choose a "Natural" kitchen. Finishing your kitchen will keep it looking beautiful and add years to it's life as it seals and weatherproofs the wood.
How do I care for my mud kitchen?
Our mud kitchens are made with 100% cedar, which is naturally rot and insect-resistant. Our painted kitchens are finished with 2 coats of exterior paint. However, like anything wooden in the garden, they will weather and the wood will move. The better covered, cleaned and looked after the longer they will last.
Covering the kitchen with a bbq cover or tarpaulin in winter or extreme weather conditions will help protect the wood and retain it's colour longer. Placing the kitchen on brick/stone/concrete is also better than direct soil.
For finished kitchens, we are currently using Osmo UV Protection Oil (which can be found online), and we recommend your kitchen be refinished every 1-2 years.
For painted kitchens, we recommend they are repainted every couple of years or when they show signs of usage (please contact us if you would like a link to purchase a small can of your specific paint colour).
What can I expect in terms of the mud kitchen weathering?
You may notice over time tiny cracks in the kitchen forming. This is just what happens with natural wood and is nothing to be concerned about. The tiny cracks form as the wood gets accustomed to its new environment and the process is called the wood ‘checking’. It does not have an effect on the structure or sturdiness of the kitchen.
Cedar will also naturally silver in colour over time. If you are ok with a natural "weathered" look, then you can leave it untreated. If you'd like your kitchen to retain its colour, however, we recommend finishing it with an outdoor UV ray protectant or deck stain.